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Paul M. Done
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8914 Sweetbriar Street
Manassas, Virginia 20110
703-310-7220
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Performance-driven technology manager with a wealth of technical operations and management experience whose accomplishments reflect outstanding leadership skills and a long-term focus on maximizing efficiency and productivity
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SUMMARY OF QUALIFICATIONS
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Goal-oriented technology manager with extensive experience in web based management system development and policy development. Demonstrated expertise in reversing immature departmental operations and technologies. Open, honest and respected manager who leads by example and is effective at motivating team to achieve outstanding results. Demonstrated commitment to efficiency and productivity that carries through entire organization. Driven leader with passion for excellence. |
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PROFESSIONAL EXPERIENCE
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George Mason University , Fairfax, Virginia |
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Director of Technology, Infrastructure & Security, School of Management (8/2005 to present)Currently direct the technical and infrastructure affairs for the 5000+ student, and 100+ faculty for the School of Management. Oversee infrastructure development and physical space utilization for academic and research facilities. Manage the implementation, security and maintenance for the School’s research and operational communication and collaboration network. |
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Performance Excellence
- Outstanding Achievement Award recipient October 2007 for or achievements that result in significant benefit to the university, school, and department. These achievements improve processes, save time and money and improve customer service.
- Implemented automated weekly activity report providing activity and user feedback to School’s Dean.
- Manage research and operational budgets that enhance the School’s ability to conduct research and maximize technology utilization in the classroom.
- Established long-standing record of productivity excellence, leading teams ranked best nationwide. Lead a team that magnifies service standards.
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Operations Improvement
- Analyze and organize areas of technical operations, instituting plans, policies, and controls to support School’s mission.
- Developed technology deployment practices and operating guidelines for multiple departments of the School and users in remote locations in the world.
- Coordinated the purchase of tools and equipment where the School and vendors received optimal compensation.
- Integrated technology and training to dramatically increase knowledge worker’s ability to use technical tools and practices.
- Instituted inventory control measures that accounted for 100% of equipment yielding a waiver from Asset Control for a two year period of State accountability.
- Introduced proactive customer service culture, elevating service levels, enhancing department’s profile resulting in the recognition by the University as reputable partner for pilot programs.Implement and manage a parallel processing systems that utilized unused computer cycles which result in a net positive revenue profit for the department.
- Led the participation of the School with virtual computing initiatives and content management programs blazing the trail followed by other School’s on campus.
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Administrative Management
- Prepared and administered annual operating and expense budgets of up to $410,000, applying skill in financial forecasting and analysis.
- Observed and evaluated end user and market data to discover emerging trends, determine potential threats, and capitalize on developing opportunities.
- Planned organized and directed comprehensive staff training programs including computer, CPR, and web editing.
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